Refund policy

🔁 Return & Exchange Policy – Nidhika Jewels

At Nidhika Jewels, every piece is carefully inspected and packed with love 💛
We aim to provide you with a smooth and trustworthy shopping experience.

📦 Return Eligibility

We offer a Hassle-Free 1 Day Return & 2 Days Exchange Policy for your convenience 💛

🔁 Return (within 24 hours of delivery)

Applicable only if item is damaged, defective, or incorrect product received
Request must be raised within 1 day (24 hours) of delivery

🔄 Exchange (within 48 hours of delivery)

Applicable for size issues or product-related concerns
Request must be raised within 2 days (48 hours) of delivery

📌 Conditions:

Product must be unused, unworn, and in original packaging
Do not remove any tags from the product
Unboxing video is mandatory for any return/exchange request

🏷️ Product Condition & Quality Check

Product must be returned with all original tags intact
Items should be in original condition without any damage or usage

📌 Once we receive the product:

Our team will conduct a strict quality check
Based on inspection, we will approve or reject the return/exchange

⚠️ Important:

If tags are removed or product is found used, damaged, or altered, the request will be rejected
Final decision will be based on our quality inspection

🚚 Return Shipping

A flat ₹80 return shipping charge will be borne by the customer
No shipping charges will be applied if the product received is damaged, defective, or wrong item delivered

📌 Mandatory Requirement:

A clear unboxing video is compulsory for any claim
Requests without unboxing video will not be accepted

❌ Non-Returnable Items

Products purchased on sale / discount / offer
Slight color variations due to lighting or screen differences

💸 Refund Policy

We generally do not offer refunds
In rare cases (if exchange is not possible), refund will be provided as:
- Store credit / coupon code

📲 How to Request Return / Exchange

Go to the Return / Exchange section on our website homepage
Enter your:
- Order Number (received via Email or WhatsApp)
- Registered Phone Number or Email ID
Submit your request

📌 Once submitted:

Our team will review and verify your request
After verification, your request will be approved or rejected accordingly

⚠️ Note:

Please ensure all details are correct to avoid delays in processing

⚠️ Important Notes

Nidhika Jewels reserves the right to accept or reject any request after inspection
Please read all product details carefully before placing your order
By placing an order, you agree to our Return & Exchange Policy
In any case, refund to the original payment method may not be possible and may be processed through an alternative method.

💛 Our Promise

We are committed to delivering premium-quality jewellery at the best prices.
Your trust means everything to us, and we always strive to resolve concerns fairly.